Company Details

Everything you need to know about our shipping practices, our commitment to the earth, and our terms of service.

Shipping Information

At AURA, we believe the delivery of your new piece should be as seamless and refined as the design itself. We offer complimentary standard shipping on all decor items within the contiguous United States and Europe. For our larger furniture pieces—including tables, seating, and heavy lighting fixtures—we utilize a specialized freight network.

Premium White-Glove Delivery: For an unparalleled experience, select our White-Glove service at checkout. Our dedicated logistics team will deliver the item to your room of choice, professionally assemble it, and carefully remove all packaging materials, leaving your sanctuary pristine.

International Shipping & Tracking: We ship globally. International transit times vary between 2 to 4 weeks depending on the destination and customs processing. Once your order has been dispatched from our workshop, you will receive a curated email containing your tracking itinerary.

Sustainability

Our commitment to minimalist design extends beyond aesthetics; it is a philosophy of consuming less, but better. We are deeply committed to minimizing our environmental footprint and ensuring that our creations respect the natural world from which their materials are derived.

Ethically Sourced Materials: Every piece of timber used in our collection is strictly FSC-certified, ensuring it is harvested from responsibly managed forests. Our textiles are woven from organic, unbleached linens and our finishes are non-toxic, low-VOC oils that protect both your home's air quality and the environment.

Carbon-Neutral Operations: We have partnered with global environmental initiatives to offset 100% of the carbon emissions generated by our shipping and logistics network. We design for longevity, creating heirloom-quality pieces intended to be passed down through generations, fundamentally opposing the culture of disposable furniture.

Terms of Service

1. User Agreement: By accessing and using the AURA website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

2. Intellectual Property: All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of AURA or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of AURA.

3. Products and Pricing: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice at any time.

4. Limitation of Liability: In no case shall AURA, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.